An open letter to the Better Business Bureau ...
... and summation:
*** SEE REPLY ***
*** SEE REPLY ***
Where do you go to file a complaint against the BBB? I wanted to file a complaint against a company that billed me from Pennsylvania requiring payment to be sent to Arizona. Per the BBB web site, there was no BBB office in either of those zip codes, so I was directed to file with my local BBB office, which I did.
A few days later, I received a nice letter from the BBB serving Alaska, Oregon, and Western Washington (where I am), with a case number assigned (the 1st one), telling me the business was outside of their service area (which I already knew), and that my complaint was forwarded to the BBB of Central Georgia.
A few days later, I received another nice letter from the BBB serving Central Georgia and the CSRA, with a different case number referenced (the 2nd one), telling me the business was outside of their service area (yeah, no kidding), and that my complaint was forwarded to the BBB of Metropolitan New York.
A few days later, I received yet another nice letter from the BBB serving Westchester, Putnam, Duchess, Orange, Ulster, Sullivan, and Rocklin counties, with yet a different case number referenced (the 3rd one), telling me the business was outside of their service area (this has to be a joke now), and that my complaint would be retained in their files.
Nothing personal, but what the hell good are you folks? It’s obvious you can’t even run your own company correctly. You bounce my complaint (if it’s even mine, I can’t tell anymore) across the entire country and it winds up in a circular file somewhere that has nothing to do with my situation.
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I went to view link Per their web site:
“The Council of Better Business Bureaus (CBBB) is the umbrella association for the United States Better Business Bureaus (BBBs), and CBBB works closely with the Canadian Better Business Bureaus (BBBs) through the Canadian Council of Better Business Bureaus.”
I went to their Contact Us section (specifically view link ),
which had: two physical addresses listed (U.S. and Canada), a section to type in for contacting them by email, and a phone and fax number. I entered the information above in the email section and clicked the Submit button. My information was then redisplayed on the screen in a one-paragraph memo form, (sans the Subject line, which was required to be selected), and without any indication of what was done or what I needed to do next. So was it saved or sent somewhere or not? Am I supposed to print it and snail-mail it or fax it? I think I see the problem with the subordinate organizations.
A few days later, I received a nice letter from the BBB serving Alaska, Oregon, and Western Washington (where I am), with a case number assigned (the 1st one), telling me the business was outside of their service area (which I already knew), and that my complaint was forwarded to the BBB of Central Georgia.
A few days later, I received another nice letter from the BBB serving Central Georgia and the CSRA, with a different case number referenced (the 2nd one), telling me the business was outside of their service area (yeah, no kidding), and that my complaint was forwarded to the BBB of Metropolitan New York.
A few days later, I received yet another nice letter from the BBB serving Westchester, Putnam, Duchess, Orange, Ulster, Sullivan, and Rocklin counties, with yet a different case number referenced (the 3rd one), telling me the business was outside of their service area (this has to be a joke now), and that my complaint would be retained in their files.
Nothing personal, but what the hell good are you folks? It’s obvious you can’t even run your own company correctly. You bounce my complaint (if it’s even mine, I can’t tell anymore) across the entire country and it winds up in a circular file somewhere that has nothing to do with my situation.
= = = = = = = = = =
I went to view link Per their web site:
“The Council of Better Business Bureaus (CBBB) is the umbrella association for the United States Better Business Bureaus (BBBs), and CBBB works closely with the Canadian Better Business Bureaus (BBBs) through the Canadian Council of Better Business Bureaus.”
I went to their Contact Us section (specifically view link ),
which had: two physical addresses listed (U.S. and Canada), a section to type in for contacting them by email, and a phone and fax number. I entered the information above in the email section and clicked the Submit button. My information was then redisplayed on the screen in a one-paragraph memo form, (sans the Subject line, which was required to be selected), and without any indication of what was done or what I needed to do next. So was it saved or sent somewhere or not? Am I supposed to print it and snail-mail it or fax it? I think I see the problem with the subordinate organizations.
2 months ago
It has probably been forward to the new offices of the BBB, they're located in India!
2 months ago
As I was once told when I tried to make a complaint to the BBB "you should call us before you do business with a company to see if we have complaints on them." I have had a lot of luck dealing with the Attorney General's Office of Consumer Protection in 2 different states. Write a letter explaining your problem and send it to that agency in the state where the business is located.
2 months ago
no1bookmark-great answer!!!
i bet her name was Cindy, too!!! ROTFL
i bet her name was Cindy, too!!! ROTFL
2 months ago
The last time I called a 'no-help desk' my helper's name was Bob. I started laughing so much that 'Bob' hung up on me.
2 months ago
I have worked with the BBB for about 6 complaints in my lifetime. The first being about 20 years. At that time, it was with Firestone Tires. They were great, and in the end told me they had enough complaints to have an authorized undercover car go in a do some business with them to see how they were treated and how much they were being charged for services. I won the case. Firestone is still in business, so they must have straightened up. Since then, I have not gotton the cooperation from them in the same way. Long story short. I feel over the years they have changed their attitude toward businesses. They are no longer here to help the consumer, but to keep the consumer away from tormenting the business. From the questions on the forms, to the timing of getting both your form and the business form back, lack of contact with you when it is resolved and it not in your favor. I have completely given up on this agency that I once considered great for the consumer. Our government tossing their hand in it again!
2 months ago
The BBB Bluff Bluster and Bullshit...
So There....
So There....
2 months ago
Good one No1 ..
but haven't you heard they're all
busy packing so they can move to China!
but haven't you heard they're all
busy packing so they can move to China!
2 months ago
2 months ago
Many years ago, my company was a member of our local BBB. As I recall, seems that complaints against members were less stringently pursued than those of non-members.
2 months ago
