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desperate pleas for help

i purchased a new Ho computer with the new VISTA (yuc) and have e mailed microsoft, clled HP, called Best Buy who I bought it from to get help only to hear it is some one elses problem and call them.
Best Buy offered to send out Geek squad at a price. I cannot load a brand new Lexmark printer to my computer due to driver issues and Lexmark told me it is a VISTA issue.

All the answers I have heare are buy a Xp program to download and get get rid of Vista. This is from several techs locally here in MO.

I am on a fixed income and saved for a year to but a nice computer and now all I can do is e mail. Not a high dollar computer but to pay $700.00 (tower only) lose it for a paperweight from HP is rediculous and sad.

I feel that Best Buy, Microsoft, Lexmark, and HP are companies that should help the little guy who put their trust in them.

Please help before I start really start bad mothing these comapies every where. I cannot get out and take it a bunch of places due to surgeries.

Thnks Ron
photo of bigron634
posted by bigron634
Reply
I feel your pain. What is the exact name and model number of your printer? I'll try and find a Vista driver for it.

Seniors Guide to Computers

photo of SeniorsGuide
posted by SeniorsGuide
about 1 year ago
You are right about everyone blaming each other. The problem really rests with the manufacturer of the hardware. When an new OS is in development, Microsoft will send out specs to developers so the appropriate software can be written to interface with the new OS. The problem occurs when the hardware manufacture decides not to create new software before the new OS comes out or decides never to create new software. This might be because they plan to retire a specific model.

Of course, the consumer is never told and purchases are made without being able to be used. I'm afraid until LexMark comes out with the drivers, you are stuck. Neither Best Buy or Microsoft can help you. From now on, only buy hardware that says Vista compatible.
photo of tonyraimondo
posted by tonyraimondo
about 1 year ago
There is one other thing you can try....

If the printer is a laser printer, then try using the built in driver for an HP LaserJet4 printer...that is a little known default driver for laser printers.

Lexmark is usuallly pretty good about drivers but they could be lagging on this one.
photo of MrHuey50
posted by MrHuey50
about 1 year ago
Update

had to buy a new printer just to use it and called Hp and got a techie and we rebooted everything and so I lost a lot(will not allow back up). Nothing changed and now wrote to Mike Hurd CEO of Hp on the 29th of July and waitring for his response.

I know I should have bought a laptop and done more research and I did not so that is on me.

All I am asking for is to get what I paid for ............A WORKING COMPUTER noting more nothing less.

Ron
photo of bigron634
posted by bigron634
11 months ago