The second call gets service
I have been dealing with the Dell Tech Support by phone. I called the first time, and long story short, they could not help me without my paying $129. My husband called the exact number the next day, got a different representative who fixed our computer at no charge. This has happened with Dell time and again.
The same thing happened with a Light Fixture Company. I called to get replacement parts for the light fixture. Upon the first call, the woman said they could NOT sell to the public, they only sell to contractors. When I made the second call the next day the man I spoke with was very willing to sell me the parts and even emailed me pictures of the parts and prices.
This has happened with Southern Calif. Gas Co. I called to get a meter set and found a dead end. When I called back the next day I spoke to someone else and got what I wanted.
These two examples are not isolated incidents. As a routine now, if I don't get what I want with the first call, I hang up, wait and call back to get someone else and then I am successful.
I'm wondering if this is not some kind of new business policy to shake off "first time callers"?
The same thing happened with a Light Fixture Company. I called to get replacement parts for the light fixture. Upon the first call, the woman said they could NOT sell to the public, they only sell to contractors. When I made the second call the next day the man I spoke with was very willing to sell me the parts and even emailed me pictures of the parts and prices.
This has happened with Southern Calif. Gas Co. I called to get a meter set and found a dead end. When I called back the next day I spoke to someone else and got what I wanted.
These two examples are not isolated incidents. As a routine now, if I don't get what I want with the first call, I hang up, wait and call back to get someone else and then I am successful.
I'm wondering if this is not some kind of new business policy to shake off "first time callers"?
