Returning Merchandise

Message 16 of 382

Boy, Mexican enterprises HATE to take anything back, and most places just flatly will not. Although I am seeing that situation change more over the last couple of years. Now in the smaller clothing stores, and electronics stores I am beginning to see signs on the wall, Exchanges and returns no more than 7 days after purchase and must be accompanied by sales receipt.

That is one reason I have always preferred shopping at the American chains here for any product that may prove iffy. I know I can return it without any hassle.

Up until 2 years ago, I always got my eyeglasses at WalMart or Sam's Club optometry department. I knew that if they were not right, I could insist on them changing them until they were.

I just bought a treadmill. I saw one in WalMart for the peso equivalent of well under $200 USD. Stupid me. Never occurred to me it wasn't electric. Got it home, then realized what I had done. So I hauled it back, and returned it no problems whatsoever. They asked if I wanted to look at electric models and I said yes, found one I wanted, and simply paid the difference in price. Even had two semi-strapping young men haul that thing out to my car and get it in the hatch.

And I know if I have a problem with it, I can return it, and get my money back.

Mexico is not big on customer service or client satisfaction. The basic operating principle is get your money, and buyer beware.

posted by MartiInMexico

While I don´t have any harrowing stories, it is worse in Colombia. You walk out the door with it (paid for of course) and it is yours forever work or not.

posted by colgringo
28 days ago

Here in Bahrain and Saudi it's a huge pain. They act like you are asking them to take back something from Jupiter. They look all puzzled like why didn't it work out. What could possible haVE goNE wrong??....

"The color of these towels didn't match by bath and so can I EXCHANGE them for another color?"
is what I say with only polite tone. They pause, sigh and then mutter something like "Well, ok then; if you must." Stern look. Glance over at cashier. Sad dejected attitude with more frowning. And get this: They examine each one, unfolding it and carefully check for signs of usage even tho the tags are still on it!

Now, not wanting to be the ugly American I smile and whisper to the SECURITY GUARD~forgot to mention security gets involved in the forensics of the crime scene~I whisper while smiling "We did not use any of those towels, i assure you because they don't match so we didn't use them, right? And that is why the tags are still on them. Okay."

At this point they apologize when realizing I know what they are trying to do. Get me to back down, change my mind and that way: LESS WORK for them. Never does it enter their mind that I might not come back.