It’s one of those wonderful kind of days when all is well with the world. The
sky is Easter egg blue with some white puffy clouds and the sun is shiny but not that hurtful kind of shiny that makes one squint so hard they either get a big headache or non-erasable wrinkles across the forehead. Work is keeping me busy and alert.

Have you been amazed by some really great customer service lately? Seems it is a thing of the past doesn’t it. Well, I have to pass on a story about when I
last visited our local DQ. I was really hungry for some ice-cream, and a hot fudge sundae sounded like it would hit the spot.

As we left the mall we zipped into one of our local DQ's. The girl who took our order was a newbie.

We could tell because she struggled over the intercom to take our order, and truth be known I was getting a little annoyed at having to repeat the order over and over. I wanted a hot fudge sundae with nuts, whip cream and a cherry. Simple, right? Sure.But she had to keep asking, cream? nuts? cherry? And as she asked, we just kept verifying it. After what seemed like the umpteenth time that she had taken our order she gave us our total and told us to drive up to the window.

When we drove up to the window to pay, there was another girl who took our
money. I could see that the little newbie was off preparing it. I shuddered to think what our treats would look like! Not too much longer she appeared, bearing our gifts.

I call them gifts because really, that’s what they were like. My hubby had asked for a waffle cone, it was done just fine, but when she stepped back to get my sundae I would be in for a real surprise! I think I might have gasped when she brought it forth. It was the “mother sundae,” of all sundaes. It was
BEAUTIFUL, it was a work of ART. It was MAGNIFICENT. It was the kind of sundae that if you dreamed, or drooled about a sundae, it would be that and so much more.

Let me try to explain in my pitiful words what this sundae was like.

First of all, I had asked for a small sundae. Not medium, not large, but a small one. Perhaps she was practicing her sundae-making skills and decided to make a large one in case she made a mistake or something. The one she brought me was in the usual DQ plastic cup but that is where the similarity to anything "DQ" stopped. The bottom layer of this ice cream wonder was hot fudge, followed by a layer of ice cream, then a layer of whip cream, then more hot fudge and then came the final layer of ice cream on top.

Surrounding the top layer of ice cream were not huge globs of whip cream, rather, around the perimeter of the cup were little, delicate, flower-like dollops of whip cream carefully arranged so that they did not slip out of the cup, or crowd out the ice cream. No, they were perfectly shaped and perfectly spaced and placed. They were about as close to something you might see on a wedding
cake. The final dollop of whip cream on top was crested with a red
juicy-looking cherry. Surely she had taken her time finding the perfect cherry
for this perfect sundae.

Shamefully, I was so awe-struck that I did not think to ask her when she would
be working again so that I could make it a point to come back on her shift specifically to have her serve me something else equally as wonderful. I
did not have the presence of mind to tell her what a grand job she had done. I
wish I would have!

My husband said, “you can tell she is new, she still cares.” And I agreed, and I thought that it sure is a doggone shame that we are surprised by good customer care when really it should be business as usual. Next time we stop into that DQ I will have to give her kudos if she is still there. Maybe she’ll be the manager by then!

Darn! I wish I had taken a picture of it!