I guess I need to start a gripe forum as it seems that is all I do. Used to, I didn't understand why people got so crazed about lost luggage, however, American lost mine in September. The baggage claim lady yelled at me. I complained. American sent me a form letter which just rubbed salt in the wound. I filled in all their silly forms and faxed them in. No word, no word, each time I called I had to plan on 15 minutes out of my day. American Express is telling me the clock is ticking. I am paying quite a bit to replace my contact prescription, sleeping meds, best shoes, make-up etc. Finally they say onJanuary 5th they will be ready to pay me for my loss.
So I called yesterday. Sorry says Ms Smug, we are 2 to 4 weeks behind (They did finally admit my luggage was lost) I ask for written verification. THEY WON"T SEND IT!!! I ask for a supervisor. This Ms. Smug apparently runs the whole thing because she has no supervisor.
It is not the loss of the luggage because it is just a thing. It is the entireity of the callous follow up that enrages me.

Does anyone know how to help?? Have similar stories?? Have good stories??? Have I fallen into a well of incredible bad luck or does American make it their conern to alienate passengers,at least those whose trip it impacted with lost luggage????