Honor your Policy!! by FlirtGirl

posted over 4 years ago, updated about 19 hours later

I was told to write this blog and boom it for all to see ..I think this store Im writing about needs to be boycotted because of its horrible customer service and policies..

I had received some diamond earrings from my parents awhile back.. 1999 to be exact.. I never wore them that much because , well they were kinda small and me being a big gal ...anyway, my mom says to me.. you know those earrings I bought you why not take them back to Mervyns, you have that certificate that says at any time you can exchange them (as long as you buy up)

Ok so I think why not take them in now, hell they have this 60 -70% off sale going on... So I show the gal behind the counter the earrings and the certificate.. She tells me oh no you only have 90 days to return.. I said well this says AT ANY TIME blah blah blah... she says I have to get my manager... The manager comes and tells me Mervyns was bought out in 2001 and they dont honor those anymore ..now its only 90 days to return.. I said well that is pretty crappy.. I said geez here we thought we could return them as long as they are in good condition and buy something else as long as we paid more ... I said I sure as hell wont do business with a business that doesnt honor committments it made... then I left...

I decided to write Mervyns to let them know I think their business practices suck and that I will never step foot in their store ever again.. (Like they will give a crap) but I tell you that really pissed me off thinking that all this time I could trade up....

They would have made a profit on my trade up AND they would have made more profit reselling the diamond earrings I returned...

UPDATE: After I sent Mervyns my letter of disgust.. I received this today, 12-29 via email..

Dear Paddi, Thank you for contacting us. I apologize for any inconvenience this may have caused you. We are very sorry that you were missed informed. We will gladly do a diamond trade up if your diamonds are in an excellent condition and you still have the diamond certificate. Please contact us with the name of the associate and the date that your trade up was denied so that we can provide additional training to that associate. Please return to your local store and ask for the department supervisor and they will gladly help you. If any further questions please visit us at Mervyns.com. Sincerely,Mervyn's Guest Services

posted by Beepman

Now you know why gift cards are such big sellers for all occasions anymore. I happen to like Mervyns, but I only buy my casual clothes and tennis shoes there, no jewelry.

There are a lot of stores that sell things they have no business selling, but they do because they make a bunch of money doing it and we get our shopping done so we can get out of the crowded stores quicker.

This year for Christmas I got my wife some lovely new clothes for Christmas. They were all the right size and color and they all matched the things my daughter got her, too. She just had to alert us as to who each package was from so we would know what we had gotten her.

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posted by NickDanger

take the trade and boycott them after!
keep them and show them as a price of poor customer comitment!
eather way they need to honor any pledge, with out recourse!
the bastards

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posted by FlirtGirl

Well once again... I went in and they had sent my earrings off to make sure the diamonds werent harmed in anyway.... and the gal says we dont do exchanges or upgrades anymore... I smiled.. showed her the email and ... I traded up and bought a beautiful pendant that I will wear.... Will I buy anymore fine jewelry from Mervyns? Nope

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posted by mermaid777

Good for you, years ago when I got engaged, he wanted only the best so bought an expensive diamond though I personally didn't care if it was a plastic ring from a lucky-bag; well, years later we were moving and I lost the big diamond so vacuumed the whole house and found a stone in the vacuum bag and brought it into the jewellers to re-mount the stone. He brought it to the back of the store and said, 'it's a cubic zirconia, not a diamond'. My question is, at what stage were we conned? Was it at the original jeweller's who said it was a real diamond ring, or was it the jeweller who brought it to the back of the store and could have exchanged it. Could it be a real co-incidence that I lost the diamond in the old house and vacuumed up a cubic-zirconia replacement exactly the right size for the mount? Well, I'm glad your story turned out good and the shop eventually honoured their policy. You did well to take them on and win the battle. Never give up or give in...EVER! he he he
June

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Honor your Policy!!

posted over 4 years ago, updated about 19 hours later

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FlirtGirl