I needed a new mobile. I had been putting it off as I wanted to move from Sprint to another mobile company, but I had until May of 2010 before I could switch without cost.

My youngest boy and I share an account and he was itching for a new phone also and so we decided, let's do it. We had already changed our plan to include "free" messaging...not free, but that's what they call it.

My son ordered a blackberry as they were on sale and I wasn't sure that I wanted to go that far...so I ordered a different kind of phone. The phones arrived and that is when the hell began.

I called into Sprint to activate my son's phone. Things seemed to be going fine. I told her the phone number that needed to have the phone change and she asked if I was calling in using that phone and I told her NO, I was using my phone. Things seemed to be going well and all of a sudden my phone went dead. She had cut off my phone! So I called my son to enlist his help and when he answered he said Sprint was on his home phone and the lady told him what she had done. So...she calls my work number and we start all over with her first connecting my phone back up. Then she was telling me that the plan we had changed to would not support the blackberry. I looked up the plan she was telling me that we needed online while she was on the phone. The cost was $90/month. She notes that I am looking at the individual cost, that a family cost was $136/month. I told her "I am looking at your price list online right now and under family share is the cost of $90." She started pushing me and arguing. I finally told her that I had to talk with my son about this and just get my phone back up and running and I would have him call in. This took a total time of 1-1/2 hours. By the time we were done, I was livid, but my phone was working again. Then she had the nerve to ask me if I received a call from CS about her, would my answer be favorable...WHAT? You cut off my phone, you argue with me about the plan I chose, you took 1-1/2 hours of my time that should have taken 15-20 minutes at the most...and you want me to be happy with your service?

My son called into support that night, got his phone up and running and we changed to the plan that would support the blackberry and at the $90 cost.

The next day I looked at my account online...there were 2 blackberry's listed. This original CS person had totally screwed up the account. So it took me a couple of days with Customer Service to fix this.

Then I totally screwed up because my son talked me into getting a blackberry also. I called CS and asked if I could return the phone that I had ordered in exchange for a blackberry. She told me that I could take the phone to a local Sprint store and exchange it and since I had not activated the new phone, I would not have to pay a restock fee. She even sent me confirmation by email and I printed it off to take with me to the store.

Got to the store, went in and told the CS person what I was there for and he said "I will have to charge you a $35 restock fee." "No, I have an email from Sprint telling me because I had not activated the phone, I would not be charged a restock fee." "Well, Customer Service will say anything. My computer will automatically charge the restock fee and there is nothing that I can do about it." So I turned and walked out of the store steaming! Went home and called Sprint. Told the CS person what had happened and she replied, "we would have deducted the fee off of your account" "That is not what I was told and if CS had told me that in the beginning I would not have been so angry." She wasn't happy with me but arranged for the phone to be shipped and a pickup for the other phone.

The next day, I am on my way home and tried to call on my mobile and lo and behold it has been cut off again! What the hell!!!!! I was livid. Drove over to my oldest boy's to use his phone to call Sprint. The first lady I spoke to I could hardly hear. It sounded like she was working out of a huge room filled with CS people because I could hear bits and pieces of the other conversations and she sounded like she was eating while talking to me. I told her I wanted to know why my phone had been cut off and she said "I don't know." She said, your account shows that you have 2 blackberry's not a motorola. OMG....the CS person had taken my motorola off and put on the blackberry before I had even gotten it and she had or someone else had cut off my motorola. It took 2 people to get my phone back up and running and just about 1-1/2 hours.

I get notification the next day that UPS had tried to deliver my new phone, but because no one was home they did not leave it. So I called UPS and told them I would pick it up at the service center. The CS from UPS told me I couldn't do that. That Sprint did not allow pick up at the service center. WHAT!!!!!!!!!!!!

So, I had to take time off from work to stay home and wait for UPS to deliver my phone. The delivery man finally came. I opened the door and my feet got caught up in the dogs' bed and I went down...face first on the hardwood floor. I looked up and the delivery guy is yelling "are you all right". "You know what....just leave the package and go." He did, I believe gratefully.

So, it has been a ride. Has it been worth it...NO! I should have kept my poor broken motorola and waited out the contract and left Sprint. Their customer service rates the worst right up there with Comcast Cable.

I did send a complaint by email and by letter to Sprint Corporate offices. Will it do any good....I am sure that it won't. I told them they owe me a day's pay and that I should get the blackberry for free for all of the trouble that they had put me through. Will it happen...up to the Universe.