The receivers quit working one by one, the pictures pixelated relentlessly, and hours were accrued as we hung on the phone trying to get service.
About a month ago, when I called the service representative refused to send a technician out, and then slammed the phone down. She had pitched a fit and hung up on me!
So we decided AT&T's time was up, and that we really should have done something about it sooner.
Last week we subscribed to a package with Time-Warner that provides TV, land line telephone and high speed Internet. Within less than a day, AT&T found out we were switching services, so they turned our account over to their collection agency, who called and told us that if we didn't pay what was due on our account immediately, they would turn it over to their attorney.
We were not delinquent and we had not gotten the bill for the June service. So I authorized the phone company to draft my bank account for about $110.00 to solve the problem...a problem they had created.
By the way, the bill they were outraged about came by mail yesterday.
I don't see how AT&T is going to survive. If they are treating us this way, they are treating others this way. No wonder customers are abandoning them by the thousands. I now know why my daddy insisted on selling his telephone stock, saying at the time that their days were as numbered as the railroads had been.
