Why am I not receiving any notification emails from Eons or Private Message notification emails?
The Don't Send Button
On the top of the Account Settings / Notifications page view link , there is a set of buttons:
- Don't send email notifications
- Send email notifications.
The "don't send" button here overrides all your selections below it, regardless of what you have clicked for individual notifications on that page. So if you have clicked to receive the newsletter, but have the "don't send" button clicked, you will not get the newsletter. If you want the newsletter (or other digests and emails) make sure the "send" button is clicked and be sure to scroll to the bottom of the page to click the "Update preferences" button. If you want the newsletter but not the notifications (or vice versa), click your selections individually. If you click the "don't send" button, it will stop all notifications through email (digests, newsletters, etc.) to you from eons.com.
Junk Mail Folder
Be sure to check your email's junk mail folder. Sometimes, emails can be mistakenly flagged as junk or spam by email providers. To keep Eons emails out of your junk mail folder, make both eonsmail.com and eons.com approved senders.
If you do not know how to designate approved senders, check the Help menu of your email provider. Refer to your email provider's help documentation for information on safe addresses and allowed senders.
Email Address Change
If you change your email address, be sure to update your email address on eons.com so that your notifications (including the newsletter) will be sent to the right address. We do not update email addresses -- you have to do that through your Account Settings view link . Be sure to scroll to the bottom of the page to click the "Update preferences" button.
Please Don't Report Eons as Spam!
If you report an email we send you as spam, you may be automatically removed from all email from Eons. This typically occurs through our email provider, not in Eons.com itself, so you won't get notified that this has happened.
If someone sends you a spammy PM on Eons (we try to catch them all, but it doesn't always work), you'll receive your PM notification about it in your email. If you "Report as Spam" that email, you are reporting Eons as the spammer (not the person who sent you the spammy PM). This action bars Eons from sending you any more mail.
So if you get a PM notification with spammy content, please do not report the email notification as spam in your email. Instead, go to your eons.com messages view link on the site, and flag the PM as inappropriate. That's all you have to do, and we'll take it from there.
EonsTeam Help
If you still don't get your notifications after checking these tips, send a Private Message (PM) to EonsTeam (all one word) for help.
